Contact Details: Technical Department « Back to Department List Technical@AltAssets.com AltAssets Almeida Capital Limited Burleigh House 357 Strand London WC2R 0HS United Kingdom Tel: +44 (0) 20 7845 7575 Please contact the AltAssets Technical Department with any queries related to our web site, weekly e-mail newsletter, bugs you may have spotted, missing web pages and hosting issues. You may find your query is already covered in the Technical Frequently Asked Questions List below. TECHNICAL FAQ Are you still sending me your weekly e-mail newsletter? I used to get your newsletter, but no longer see it in my in-box? What's an Adobe PDF file? Can my web design agency pitch for future AltAssets work? Can you change the e-mail address at which I receive my weekly newsletter from AltAssets? 1. Are you still sending me your weekly e-mail newsletter? I used to get your newsletter, but no longer see it in my in-box? If you are not receiving AltAssets' weekly e-mail newsletter, it is likely to be a result of your spam filters. As the problem of unwanted e-mail - spam - has grown on the internet, many IT departments and internet service providers have implemented strong spam filters. These are filters that stop certain messages from arriving in your mailbox. They often incorrectly identify e-mail newsletters as spam, deleting newsletters before you get a chance to read them. It's estimated that 20% of legitimate e-mail newsletters are now inadvertently blocked in this way. If your IT department and/or internet service provider has blocked the e-mail address of Topica.com - our e-mail newsletter delivery provider - you will need to contact your IT Department about either removing the spam filter or having our newsletter whitelisted (added to a customized list of 'safe' e-mail addresses held by your organization, which override decisions made by your filter). Alternatively, if your firm's security policy permits, you can subscribe to the newsletter via a free online e-mail account such as Hotmail.com, which will bypass the filters set up for your company. Click here to re-subscribe to the newsletter using a different address. Back to Top 2. What's an Adobe PDF file? Many of AltAssets' articles contain content as PDFs. This means that they are in Adobe Acrobat .PDF file format and you need a program called Acrobat Reader to view them. You can download this software free from the Adobe site over at http://www.adobe.com/products/acrobat/readstep2.html. Where an article contains a PDF, AltAssets will indicate what size it is. It is useful to know this, as large PDFs will take time to download when you are accessing the internet using a slow modem. Blind and partially sighted users of AltAssets You can use access.adobe.com to convert PDF files to plain text for use with a partial-sight screen-reader. Diagrams and tables of statistics will remain hard to interpret when converted for this use, though. Back to Top 3. Can my web design agency pitch for future AltAssets work? Sorry no, AltAssets currently services its internet-based operations using an in-house team without recourse to external design teams and programming houses. Our technical operations are standardised on LAMP (LINUX, Apache, mySQL, PHP). Back to Top 4. Can you change the e-mail address at which I receive my weekly newsletter from AltAssets? AltAssets now offers its free weekly newsletter via an opt-in list, which means subscribers have to unsubscribe/subscribe themselves, then confirm their requests to help prevent spam. To change the e-mail address where your receive the newsletter, click the 'update profile' link at the bottom of the newsletter. To send the newsletter to a colleague, ask them to sign up free using the form at http://www.altassets.com/subscribe.php Back to Top