Frequently Asked Questions If you have a specific inquiry for help not addressed by the FAQ, please contact Technical@AltAssets.com with your question. I used to receive the weekly AltAssets Private Equity newsletter, but I don't anymore. Why? If you are not receiving AltAssets' weekly e-mail newsletter, it is likely to be a result of your spam filters. As the problem of unwanted e-mail - spam - has grown on the internet, many IT departments and internet service providers have implemented strong spam filters. These are filters that stop certain messages from arriving in your mailbox. They often incorrectly identify e-mail newsletters as spam, deleting newsletters before you get a chance to read them. It's estimated that 20% of legitimate e-mail newsletters are now inadvertently blocked in this way. If your IT department and/or internet service provider has blocked the e-mail address of Topica.com - our e-mail newsletter delivery provider - you will need to contact your IT Department about either removing the spam filter or having our newsletter whitelisted (added to a customized list of 'safe' e-mail addresses held by your organization, which override decisions made by your filter). Alternatively, if your firm's security policy permits, you can subscribe to the newsletter via a free online e-mail account such as Hotmail.com, which will bypass the filters set up for your company. What's an Adobe PDF file? Many of AltAssets' articles contain content as PDFs. This means that they are in Adobe Acrobat .PDF file format and you need a program called Acrobat Reader to view them. You can download this software free from the Adobe site. Where an article contains a PDF, AltAssets will indicate what size it is. It is useful to know this, as large PDFs will take time to download when you are accessing the internet using a slow modem. Blind and partially sighted users of AltAssets You can use access.adobe.com to convert PDF files to plain text for use with a partial-sight screen-reader. Diagrams and tables of statistics will remain hard to interpret when converted for this use, though.